Orders will normally be dispatched the same day if the order is placed before 2.00pm. UK mainland delivery is the next working day.
Channel Islands, Northern Ireland, Southern Ireland and Scotland, please allow up to 3 working days for delivery. Europe delivery is 5-10 working days and please allow up to 21 days for all other areas worldwide.
Please also be advised that during UK Bank Holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. Please note the cost of delivery stated on the website is a standard amount of £5.99 for standard UK only, this will increase also dependant on weight and delivery destination.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for a full refund within 14 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to MG Skin Formulations in their original, unopened and unused condition and the product is in a perfect re-saleable condition. If you have just changed your mind about the product your refund may be subject to deductions. You are responsible for the products until we have received them and can confirm they are in a perfect and re-saleable condition.
We cannot accept liability for goods lost or damaged in transit and recommend that you use a tracked and signed for delivery service. You will be liable to pay the cost of returning the products. You do not have a right to change your mind in respect of: (a) products which are closed/sealed for hygiene purposes, once these have been opened/unsealed after you receive them (b) products that are purchased as part of a set. These can only be returned as a complete set, not as individual items; (c) products given as a gift can only be returned by the original purchaser; (d) Sales items or samples cannot be returned; or (e) Special Offers.
If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned, or its value will be deducted from your refund. We reserve the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods.
Each return is assessed on an individual basis taking the customer history into consideration. WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS To cancel your order, please, inform us by email, quoting your full name and order number. You can cancel your order online at any point up to the completion of the secure payment section at the checkout.
Beyond this point, we can NOT guarantee we will be able to stop your order being dispatched even if you email immediately after placing your order. If your order has already been processed when we receive your Notice of Cancellation, you will need to return your order following our Returns process. Your statutory rights are not affected.