TERMS & CONDITIONS:
PRIVACY & COOKIES:
This website is operated by MG Skin Formulations. All purchases made on this website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase.
We will confirm receipt & acceptance of your order by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the email. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
All prices are in UK Pounds. The price of the goods will be as quoted on the website at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
The price of the goods does not include a charge for delivery. A standard delivery charge of £5.99 is applicable for all orders unless stated (Please see Delivery Information).
CANCELLATIONS, RETURNS & REFUNDS:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for a full refund within 14 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to MG Skin Formulations in their original, unopened and unused condition and the product is in a perfect re-saleable condition. If you have just changed your mind about the product your refund may be subject to deductions. You are responsible for the products until we have received them and can confirm they are in a perfect and re-saleable condition.
We cannot accept liability for goods lost or damaged in transit and recommend that you use a tracked and signed for delivery service. You will be liable to pay the cost of returning the products. You do not have a right to change your mind in respect of: (a) products which are closed/sealed for hygiene purposes, once these have been opened/unsealed after you receive them (b) products that are purchased as part of a set. These can only be returned as a complete set, not as individual items; (c) products given as a gift can only be returned by the original purchaser; (d) Sales items or samples cannot be returned; or (e) Special Offers.
If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned, or its value will be deducted from your refund. We reserve the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods.
Each return is assessed on an individual basis taking the customer history into consideration. WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS To cancel your order, please, inform us by email, quoting your full name and order number. You can cancel your order online at any point up to the completion of the secure payment section at the checkout.
Beyond this point, we can NOT guarantee we will be able to stop your order being dispatched even if you email immediately after placing your order. If your order has already been processed when we receive your Notice of Cancellation, you will need to return your order following our Returns process. Your statutory rights are not affected.
MG Skin Formulations hold no liability for any products chosen which are not suitable for your skin type; if you have a query with your skin type, we are more than happy to guide and assist you with recommendations. Please note: any sensitive skin types should not use any other ranges advertised.
Although we endeavour to hold stock of all the items advertised for sale on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding contract to supply what you have ordered but which we do not have in stock.
In the event of unavailability for whatever reason, we will advise you of our position when we receive your order and we will await your subsequent instructions.
We attempt to be as precise as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free.
All content available on the Website is the property of MG Skin Formulations, the trademark and logo are the property of MG Skin Formulations.
You may choose to register at our Website. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in MG Skin Formulations best interests to do so.
We reserve the right to refuse to process and order due to suspected fraud or unauthorised or illegal activity. If such is the case, we may reject your order of our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorised or illegal activity.
We reserve the right to cancel any order using any promotional code, at our sole discretion.
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Website. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such terms and conditions.